Cookie and Privacy Policy


This privacy notice governs the collection and use of information at Gristwood & Toms Ltd, sole owners of the website

At Gristwood & Toms Limited, we do not collect personally identifiable information unless our site visitors voluntarily provide it to us. Visitors who buy through this site will be required to provide their full name, billing and mailing addresses, email address, telephone number and a credit card number. If the order is being shipped to a third party, we will also need the recipient’s name and mailing address. Before collecting information in connection with a purchase order, we will verify the validity of the purchaser’s credit card. When visitors come to our site, we automatically collect some non-personally identifiable information such as the type of computer operating system (e.g., Windows Vista, XP or Mac OS) and browser (e.g., Netscape, Internet Explorer) being used, and the domain name of the Internet service provider (e.g., America Online, BT).

We never sell or rent our visitors’ personal information to third parties. We may sometimes use the non-personally identifiable information that we collect to improve the design and content of our site. We may also aggregate this information to analyse site usage, as well as to offer products or services from time to time. We will disclose information we hold if required to by law, for example, in response to a court order. We may also disclose such information in response to a specific law enforcement agency’s request.

Our site may contain links to other third-party sites in the form of advertisements or other promotions. Visitors should consult these other third-party sites’ privacy notices, since these sites are not covered by our privacy policy and may follow different procedures.


With the change in law under the General Data Protection Regulation (GDPR), we are committed to protecting and respecting the privacy of our readers and customers.

Gristwood & Toms Ltd is a national tree management contractor offering a variety of tree related services to local authorities, private companies, public utilities and to the private sector including home owners. Any promotional material sent by the company is considered as being of legitimate interest to its audience. Under the GDPR we use ‘legitimate interests’ as the basis for anyone receiving our correspondence, as we make every effort to ensure that material provided is appropriately targeted and of use to the reader. Any email marketing messages we send will give readers the opportunity to unsubscribe at any time. We never transfer personal data to a third party.

We may collect the following information: your name, company name, job title, contact information, address and any expressed preference for products or editorial content. We may also collect your financial details if required to process a payment. This information will be kept securely and only used for internal record keeping.

The use of Cookies

Like most websites we use Cookies which are designed to respond to your viewing behaviour. Cookies are small files which are placed on your computer’s hard drive and assist in your ability to navigate this site, enabling you to log into secure areas, use the online advertising and ordering facilities and to remember your preferences. 

Cookies are also used for analytical purposes, to allow us to recognise and count the number of visitors we receive, the areas they visit and when they return to the site. This information is used only to improve the way the website works.

Security of this Site

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. We are particularly sensitive to visitors’ security concerns regarding the use of credit cards to purchase products over the Internet. We use encryption software in an attempt to keep the information submitted by you secure. However, due to the nature of the internet, we cannot guarantee that any messages or information transmitted over the Internet will not be corrupted or intercepted by a third party. Because of this, and to the fullest extent permitted by law, Gristwood & Toms Ltd excludes all liability for the integrity of any information sent to or received from this site. You have the rights to request access, correct and update your information, or request deletion. You may also object to the processing of your information, ask us to restrict the processing of your information, or request the portability of your information to another organisation. You may withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing conducted prior to your withdrawal.

Gristwood & Toms Ltd is the Data Controller for this website, for the purpose of compliance under the Data Protection Act 1998, the Privacy and Electronic Communication (EC Directive) Regulations 2003 and the EU General Data Protection Regulation (GDPR).

If you have any questions, comments or concerns regarding our privacy policy and/or practices, please contact us at the following email address:

Environmental Statement


At Gristwood & Toms Ltd we take our responsibility for environmental stewardship seriously. We believe that, like every company, we should play a constructive role in helping to address the challenges facing our environment. Further, as the UK’s largest specialist arboricultural company we have a particular duty to ensure that the work we carry out on trees is performed in a sustainable manner.

Our ISO 14001 Environmental Management System (EMS) informs the way we work every day.  Each year we are externally audited to ensure compliance.  We work closely with our clients, industry partners and local communities to promote the environmental benefits of trees and we plant in excess of 5,000 trees each year.

Prior to any work commencing, each tree and its surrounding area is assessed for the presence of protected species, some of which are subject to season-specific legislation. All works are planned in order to limit the potential impact and disturbance to wildlife generally.  We take into account the seasonal cycles of the species of flora and fauna concerned (including the nesting habitats of birds and egg-laying habits of insects).

We encourage our clients to use watering bags on newly planted trees. The water is slowly released directly on the root ball of the tree greatly reducing run off and wasted water.


Aiming for no waste

Gristwood & Toms Ltd successfully secured a Government grant to establish North London’s first official wood fuel hub.  Through this grant, and their own investment, the company ensures that all arisings produced as a by-product of operations can be converted into wood fuel.  This means that no wood material ends up at landfill or is wasted.

The majority of the woodchip produced is used to generate electricity and the company has negotiated several contracts with buyers of premium grade woodchip for use in the new generation of low emission biomass boilers.

Currently Gristwood & Toms Ltd contribute in the region of 50,000 tonnes per year to the production of renewable energy.  In addition the company provides woodchip to the paper and composting industry and supplies good quality wood to local carpenters.

Terms and Conditions

Terms & Conditions (“the Site / our Site / Site”) is owned and maintained by Gristwood & Toms Ltd. Gristwood & Toms Ltd provides the Site subject to the user’s compliance with the terms and conditions stated below.



While visiting the site, you may not: post, transmit or otherwise distribute information constituting or encouraging conduct that would constitute a criminal offence or give rise to civil liability, or otherwise use the site in a manner which is contrary to law or would serve to restrict or inhibit any other user from using or enjoying the site or the Internet. Post or transmit any information or software, which contains a virus, trojan horse, worm or other harmful or disruptive component. Upload, post, publish, transmit, reproduce, or distribute in any way, information, software or other material obtained through the Site which is protected by copyright, or other intellectual property right, or derivative works with respect hereto, without obtaining permission of the copyright owner or right holder.

Site Content

Gristwood & Toms Ltd does not necessarily agree with or endorse any third party editorial submissions that may be published on this Site from time to time and cannot be held responsible or liable for the opinions of others.

Published or submitted material

Gristwood & Toms Ltd reserve the right to refuse to publish or remove published material that it considers to be inappropriate, misleading or offensive, for whatever reason and at any time, including the right to make adjustments or delete sections from submitted text.


Gristwood & Toms Ltd cannot ensure or guarantee privacy for Gristwood & Toms Ltd users. Any such use shall be at the sole risk of the user, and Gristwood & Toms Ltd and its affiliates, suppliers and related companies shall be relieved of all liability in connection therewith.

Limitation of Liability

Gristwood & Toms Ltd takes no responsibility for the accuracy or validity of any claims or statements contained in the documents and related graphics on the Site. Further, Gristwood & Toms Ltd makes no representations about the suitability of any of the information contained in documents and related graphics on the Site for any purpose. All such documents and related graphics are provided without warranty of any kind. In no event shall Gristwood & Toms Ltd or its suppliers or affiliates be liable for any damages whatsoever, including special, indirect or consequential damages, arising out of or in connection with the use or performance of information available from this Site.

Confidential Information

You authorise Gristwood & Toms Ltd to collect from any party and to retain all relevant information relating to your use of the Site, and you hereby authorise any party to provide us with such information.


You agree to defend, indemnify and hold Gristwood & Toms Ltd and its affiliates, suppliers and related companies harmless from any and all liabilities, costs and expenses, including reasonable legal fees, in connection with the use of the Site or the Internet or the placement or transmission of any message, information, software or other materials on the Site.


Gristwood & Toms Ltd and all trademarks, logos and icons identifying Gristwood & Toms Ltd and this website are trademarks or registered trademarks of Gristwood & Toms Ltd. Any other product and/or brand or company names mentioned herein are the trademarks of their respective owners.

External sites

Stating the obvious, Gristwood & Toms Ltd is not responsible for the content of external internet sites.


This Agreement, including any and all documents referenced herein, constitute the entire agreement between Gristwood & Toms Ltd and the user pertaining to the subject matter hereof. Gristwood & Toms Ltd’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provisions or right. If any of the provisions contained in this Agreement were determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions contained herein. This Agreement shall be governed by and construed in accordance with the prevailing laws of the country from which you are accessing this site.

Registered Details

Registered Address:
c/o Hillier Hopkins Llp,

First Floor

Radius House

51 Clarendon Road

Watford, England

WD17 1HP

Registered in UK: 02665293